Cancellation and Refund Policy
1. Overview
This Cancellation and Refund Policy governs all bookings made through Travelocompare.net, operated by Hydra Travels Inc., an independent travel agency holding ARC Accreditation (No: 45572424). Travelocompare.net is not an airline and does not issue tickets directly. All tickets are issued through licensed airline partners and are subject to the fare rules set by each respective carrier.
By completing a booking on our platform, you acknowledge and agree to the terms of this policy, the applicable airline's conditions of carriage, and any fare-specific rules associated with your ticket.
2. Nature of Airline Tickets
Airline tickets are contracts of carriage between the passenger and the airline. As a licensed travel agency, Travelocompare.net facilitates the booking and ticketing process but does not have the authority to override the fare rules set by airlines.
Most airline tickets are subject to restrictions including:
- Non-refundable fares that do not permit cash refunds upon cancellation
- Change fees or fare difference charges for modifications to dates or itineraries
- Minimum stay requirements, advance purchase conditions, and blackout dates
- Partial refunds for partially used tickets (where permitted by the airline)
3. Cancellation Policy by Fare Type
| Fare Type | Cancellable? | Refundable? | Fees |
|---|---|---|---|
| Fully Refundable | Yes | Yes – Full Fare | None (airline-dependent) |
| Partially Refundable | Yes | Partial (taxes only) | Airline cancellation fee applies |
| Non-Refundable | Yes (cancellation only) | No – Taxes may be recovered | Full fare forfeited |
| Basic Economy | Limited | No | Full fare forfeited |
| Business/First | Yes | Often Yes | Varies by airline |
4. Our Cancellation Process
To request a cancellation, customers must contact Travelocompare.net directly using the contact details at the end of this policy. Cancellation requests are not processed automatically and must be submitted to our team.
4.1 Steps to Cancel Your Booking
- Contact our customer support team by phone or email with your booking reference number
- Provide the full names of all passengers, travel dates, and the reason for cancellation
- Our agent will retrieve your booking and review the applicable fare rules
- You will be informed of any refund eligibility, applicable fees, and the expected processing timeline
- Upon your confirmation, the cancellation will be submitted to the airline
- A cancellation confirmation will be sent to your registered email address
4.2 Our Service Fee
In addition to any airline-imposed cancellation fees, Travelocompare.net charges a service fee for processing cancellations. This fee covers the administrative costs of liaising with the airline on your behalf.
| Service Type | Travelocompare.net Fee |
|---|---|
| Cancellation Processing (per ticket) | $35.00 USD |
| Itinerary Change Processing (per ticket) | $50.00 USD |
| Name Correction | $25.00 USD |
| Refund Processing (where applicable) | $25.00 USD |
5. Refund Eligibility and Processing
Refunds are subject to the fare rules of the airline and the type of ticket purchased. Where a refund is approved by the airline, the refund will be processed back to the original form of payment used at the time of booking.
5.1 Refund Timeline
| Payment Method | Expected Refund Timeline |
|---|---|
| Credit Card | 7 – 20 business days |
| Debit Card | 10 – 20 business days |
| PayPal / Digital Wallet | 5 – 15 business days |
| Bank Transfer | 15 – 30 business days |
Please note: These timelines begin from the date the airline approves and initiates the refund. Travelocompare.net does not control the speed at which financial institutions process returned funds.
6. 24-Hour Risk-Free Cancellation
In accordance with the U.S. Department of Transportation (DOT) regulations, customers who book directly with an airline or through a travel agency for travel originating in the United States are entitled to cancel a reservation within 24 hours of purchase for a full refund, provided the booking was made at least 7 days prior to the scheduled departure date.
Travelocompare.net honors this 24-hour cancellation right. To exercise this right, you must contact us within 24 hours of your original booking confirmation. Requests submitted after this window will be processed under standard airline fare rules.
7. Airline-Initiated Cancellations and Schedule Changes
If an airline cancels your flight, makes a significant schedule change, or you are involuntarily denied boarding, you are typically entitled to a full refund or rebooking at no extra charge under DOT regulations and the airline's own policies. In such cases, Travelocompare.net will waive our standard service fees and assist you in obtaining a refund or alternative booking at no additional cost to you.
8. Non-Refundable Items
The following items are non-refundable under all circumstances:
- Travelocompare.net's booking and service fees (except in cases of airline-initiated cancellation)
- Ancillary fees paid for seat upgrades, baggage, meals, or in-flight services once confirmed by the airline
- Travel insurance premiums (subject to the insurer's own policy terms)
9. Contact for Cancellations and Refunds
Travelocompare.net | Operated by Hydra Travels Inc. | ARC Accredited (No: 45572424)
Phone: (877) 671-5992 Email: support@travelocompare.net Address: 8213 Almont, Plano, Texas 75024, United States