This Privacy Policy ("Policy") describes how Hydra Travels Inc., operating the website Travelocompare.net ("Company," "we," "us," or "our"), collects, uses, stores, shares, and protects personal information provided by visitors and users ("you," "your," or "user") of www.travelocompare.net and all related subdomains, mobile applications, and digital services (collectively, the "Platform"). Travelocompare.net is an independent travel agency and is not an airline, railway, hotel chain, or any other travel service provider. We are a licensed and ARC-Accredited travel agency (ARC Accreditation No: 45572424).
By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms described herein, please discontinue use of our Platform immediately. This Policy applies to all users worldwide and is designed to comply with applicable data protection regulations, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws.
Hydra Travels Inc. is the data controller and operator of Travelocompare.net. For any privacy-related inquiries, requests, or complaints, you may contact us using the details below:
| Contact Detail | Information |
|---|---|
| Legal Entity Name | Hydra Travels Inc. |
| Website / Platform | www.travelocompare.net |
| ARC Accreditation Number | 45572424 |
| Registered Address | 8213 Almont, Plano, Texas 75024, United States |
| Customer Service Phone | (877) 671-5992 |
| Privacy / Data Protection Email | support@travelocompare.net |
| Business Hours | 24/7 Available |
| Regulator | Airlines Reporting Corporation (ARC) |
If you are a resident of the European Economic Area (EEA) or the United Kingdom, you also have the right to lodge a complaint with your local data protection supervisory authority. If you are a California resident, you may contact the California Attorney General's Office regarding any unresolved privacy concerns.
This Privacy Policy applies to all personal information collected through:
This Policy does not govern personal information collected by third-party websites or services linked from our Platform, including airline booking engines, hotel portals, car rental platforms, or payment processors. We strongly encourage you to review the privacy policies of all third parties before submitting your personal data to them.
When you register, book, or interact with our Platform, we may collect the following categories of personal information:
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Identity Information | Full legal name, date of birth, nationality, gender, passport/travel document details | Booking, ticketing, identity verification |
| Contact Information | Email address, phone number, mailing address, emergency contact details | Communication, booking confirmation, support |
| Payment Information | Credit/debit card numbers, billing address, bank account (processed via PCI-DSS compliant processors) | Transaction processing |
| Travel Preferences | Seat preferences, meal choices, special assistance needs, frequent flyer numbers | Personalizing your travel experience |
| Account Credentials | Username, encrypted password, security questions | Account management and security |
| Government-Issued IDs | Passport number, national ID number, visa details, TSA PreCheck/Global Entry numbers | Compliance, airline and border requirements |
| Communication Records | Call logs, chat transcripts, email correspondence | Customer support, dispute resolution |
When you access our Platform, certain technical information is automatically collected by our systems and third-party analytics providers:
We may receive personal information about you from the following third-party sources:
We may, in limited circumstances, collect sensitive personal information such as health or medical information (for special assistance requests, wheelchair requirements, dietary restrictions related to medical conditions) and government identification documents. Such information is collected solely for the purpose of completing your travel arrangements and is handled with heightened security measures and limited access protocols.
Hydra Travels Inc. processes your personal information for the following lawful purposes:
| Purpose of Processing | Legal Basis (GDPR/Applicable Law) | Retention Period |
|---|---|---|
| Processing flight, hotel, and travel bookings | Contract performance | 7 years post-transaction |
| Issuing tickets and travel documents via ARC-accredited systems | Contract performance / Legal obligation | 7 years post-transaction |
| Sending booking confirmations and itinerary updates | Contract performance | Duration of booking + 2 years |
| Processing payments and refunds | Contract performance / Legal obligation | 7 years (financial records) |
| Customer support and dispute resolution | Legitimate interest / Contract | 5 years post-resolution |
| Fraud prevention and security monitoring | Legitimate interest / Legal obligation | 5 years |
| Marketing communications (with consent) | Consent | Until withdrawn |
| Personalization and platform improvement | Legitimate interest | 3 years |
| Regulatory and ARC compliance reporting | Legal obligation | As required by law |
| Tax and financial recordkeeping | Legal obligation | 7 years minimum |
We will not use your personal information for purposes incompatible with those identified in this Policy without obtaining your prior consent. If you are a resident of the EEA or UK, you have the right to object to processing based on legitimate interests by contacting our Privacy Team.
Our Platform uses cookies, web beacons, pixels, and similar technologies. Below is a summary of the cookies deployed on Travelocompare.net:
| Cookie Type | Description | Duration | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Essential for login sessions, booking flow, and security | Session / Persistent (up to 1 year) | No (required) |
| Performance / Analytics | Tracks usage patterns to improve platform functionality (Google Analytics, Hotjar) | Up to 2 years | Yes |
| Functional | Remembers preferences (language, currency, saved searches) | Up to 1 year | Yes |
| Targeting / Advertising | Delivers relevant travel ads across partner networks (Google Ads, Meta Pixel) | Up to 2 years | Yes (via cookie banner) |
| Third-Party Social | Social sharing buttons and social login integrations | Varies by provider | Yes |
When you first visit our Platform, you will be presented with a cookie consent banner that allows you to manage non-essential cookie preferences. You may modify your cookie settings at any time by accessing the "Cookie Preferences" link in the footer of our website. Additionally, most browsers allow you to control cookies through their settings menu. Please note that disabling certain cookies may impair the functionality of our booking and payment features.
For information on opting out of interest-based advertising from third-party networks, you may visit the Network Advertising Initiative opt-out page at www.networkadvertising.org or the Digital Advertising Alliance at www.aboutads.info.
As an ARC-accredited travel agency, Travelocompare.net facilitates bookings with airlines, hotels, car rental companies, cruise lines, and other travel suppliers. To complete your reservations, we must share relevant personal information with these parties, including:
We work with third-party vendors who process personal data on our behalf. All such vendors are contractually bound to handle your information securely and in accordance with applicable data protection laws:
| Vendor Category | Purpose | Data Shared |
|---|---|---|
| Global Distribution Systems (GDS) | Flight and travel inventory access | Passenger Name Records (PNR), payment info |
| Payment Processors | Secure payment handling | Card data, billing address |
| Cloud Hosting Providers | Data storage and infrastructure | All platform data (encrypted) |
| Email / SMS Service Providers | Transactional and marketing communications | Name, email, phone |
| Analytics Providers | Platform analytics and UX improvement | Anonymized behavioral data |
| Fraud Detection Services | Identity verification and fraud prevention | Name, payment, device info |
| Customer Support Software | Ticketing and chat support | Name, email, booking history |
We may disclose your personal information to governmental authorities, law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, including but not limited to:
In the event of a merger, acquisition, asset sale, or corporate restructuring involving Hydra Travels Inc., your personal information may be transferred to the successor entity. We will provide notice of any such transfer through our website or by direct email communication and will ensure that your information remains protected under terms consistent with this Policy.
Hydra Travels Inc. does not sell, rent, or trade your personal information to third parties for their independent marketing or commercial purposes. Any sharing of data with marketing partners occurs only with your express consent or under anonymized aggregated formats that cannot reasonably be used to identify you.
Travelocompare.net operates globally, and your personal information may be transferred to, stored, and processed in countries outside your country of residence, including the United States and other jurisdictions that may not provide the same level of data protection as your home country.
When we transfer personal data from the European Economic Area (EEA) or United Kingdom to third countries, we rely on the following lawful transfer mechanisms:
By using our Platform, you acknowledge that your information may be transferred internationally for the purposes described in this Policy. If you have concerns about international transfers, please contact our Privacy Team.
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by applicable law. The following table summarizes our general data retention schedules:
| Data Category | Retention Period | Basis |
|---|---|---|
| Booking and ticketing records | 7 years from date of travel | ARC / IRS tax requirements |
| Payment and financial records | 7 years from transaction date | Tax and accounting law |
| Customer account information | Duration of account + 3 years after closure | Contractual and legal |
| Marketing preferences and consent records | Until withdrawn + 1 year | Consent compliance |
| Customer service correspondence | 5 years from last interaction | Legitimate interest / dispute resolution |
| Website analytics data | 26 months (anonymized thereafter) | Legitimate interest |
| Fraud detection records | 5 years from flagged event | Legal obligation / legitimate interest |
| Passport and travel document data | Up to 1 year post-travel | Border / compliance requirements |
Upon expiration of the applicable retention period, personal information will be securely deleted, anonymized, or destroyed using industry-standard methods. Backup copies are purged within 90 days following the deletion of primary records.
Hydra Travels Inc. implements comprehensive administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include, but are not limited to:
| Security Measure | Description |
|---|---|
| Transport Layer Security (TLS) | All data transmitted between your browser and our servers is encrypted using TLS 1.2 or higher |
| AES-256 Encryption | Sensitive data fields at rest are encrypted using AES-256 standard encryption |
| PCI-DSS Compliance | Our payment processing systems comply with the Payment Card Industry Data Security Standard |
| Multi-Factor Authentication (MFA) | MFA is required for all internal administrative access to customer data systems |
| Role-Based Access Controls | Access to personal data is restricted to employees with a demonstrable business need |
| Regular Security Audits | Quarterly vulnerability assessments and annual penetration testing conducted by independent security firms |
| Incident Response Plan | Documented procedures for detecting, containing, and reporting data security incidents within 72 hours |
| Employee Training | All staff handling personal data undergo annual data protection and security awareness training |
Despite our best efforts, no security system is completely impenetrable. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and applicable regulatory authorities in accordance with applicable law, including within 72 hours of becoming aware of the breach as required by GDPR.
Depending on your jurisdiction, you may have the following rights with respect to your personal information:
| Right | Description | How to Exercise |
|---|---|---|
| Right to Access | Request a copy of personal data we hold about you | Submit written request to [[___________] |
| Right to Rectification | Request correction of inaccurate or incomplete data | Contact customer support or update account settings |
| Right to Erasure ('Right to be Forgotten') | Request deletion of your personal data (subject to legal exceptions) | Submit written request to [___________] |
| Right to Restrict Processing | Request that we limit how we use your data | Submit written request to [___________] |
| Right to Data Portability | Receive your data in a structured, machine-readable format | Submit written request to [[___________] |
| Right to Object | Object to processing based on legitimate interests or for direct marketing | Unsubscribe links in emails or contact us |
| Right to Withdraw Consent | Withdraw any previously given consent at any time | Account settings or written request |
| Right to Non-Discrimination | Not be discriminated against for exercising privacy rights (CCPA) | Automatic – no action required |
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you additional rights, including the right to know what personal information is collected, used, disclosed, or sold; the right to delete personal information; the right to correct inaccurate personal information; and the right to limit the use of sensitive personal information. To submit a CCPA request, please contact us at support@travelocompare.net or call (877) 671-5992. We will verify your identity before processing your request and will respond within 45 days as required by law.
If you are a resident of the European Economic Area or the United Kingdom, you have the rights described above under the GDPR or UK GDPR. You also have the right to lodge a complaint with your local supervisory authority. Response times for data subject access requests are 30 days, extendable by an additional 60 days for complex requests, with notice of the extension provided within the initial 30-day period.
To exercise any of the rights described in this section, please contact our Privacy Team using the information in Section 1. We may require you to verify your identity before processing your request. We will not charge a fee for processing reasonable requests; however, we may charge a reasonable administrative fee for manifestly unfounded or excessive requests.
Travelocompare.net is not directed at children under the age of 16 (or 13 in the United States, as applicable under COPPA). We do not knowingly collect personal information from children without verifiable parental consent. If you are a parent or guardian and believe that your minor child has provided us with personal information, please contact us immediately at support@travelocompare.net so we can delete the information.
For bookings involving minors, we collect relevant information solely for the purpose of completing the travel reservation and complying with airline unaccompanied minor policies. Such information is handled with elevated security and limited-access protocols, and is not used for any marketing or profiling purposes.
Our Platform contains links to third-party websites, airline booking portals, hotel reservation systems, travel insurance providers, and other external services. These third-party services operate independently of Hydra Travels Inc. and are not governed by this Privacy Policy. We encourage you to review the privacy policies of any third-party websites or services you visit.
We are not responsible for the privacy practices, content, or accuracy of information on third-party websites. The inclusion of a link to a third-party website does not constitute an endorsement of that website or its privacy practices.
With your consent, we may send you promotional emails, SMS messages, and push notifications regarding travel deals, exclusive offers, new destinations, and platform updates. You may opt out of marketing communications at any time by:
Please allow up to 10 business days for your opt-out request to be fully processed. Please note that even if you opt out of marketing communications, you will continue to receive transactional communications related to your bookings, such as confirmations, itinerary updates, and critical travel alerts.
If you participate in any loyalty program, referral program, or survey offered by Travelocompare.net, additional personal information may be collected for program administration. Your participation is voluntary, and you may withdraw at any time without affecting your existing travel bookings.
Travelocompare.net may use automated processes to analyze your browsing behavior, search history, and booking patterns to deliver personalized travel recommendations and targeted advertising. We do not make decisions with solely automated means that produce legal or similarly significant effects on you without your knowledge or consent.
If you are an EEA or UK resident, you have the right to request human review of any automated decision that significantly affects you. To exercise this right, please contact our Privacy Team.
Some browsers offer a 'Do Not Track' (DNT) feature that signals your preference for websites not to track your browsing activity. Our Platform does not currently respond to DNT signals, as there is no consistent industry standard for how these signals should be interpreted. However, we provide alternative opt-out mechanisms through our cookie consent banner and account preference settings, as described in Section 5.
In the event of a data security breach that poses a risk to the rights and freedoms of affected individuals, Hydra Travels Inc. will:
Notification to affected individuals will be provided by email, account notification, or prominent website notice, depending on the nature of the breach and the urgency of communication.
Under GDPR Article 9, certain categories of personal data are subject to enhanced protection, including health/medical information, biometric data, and information revealing racial or ethnic origin. We may collect such information only where:
Special category data is subject to strict access controls, is not used for marketing purposes, and is retained only for the minimum period necessary to fulfill the purpose of collection.
Hydra Travels Inc. reserves the right to update, amend, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will:
Your continued use of the Platform after the effective date of the revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.
This Privacy Policy shall be governed by and construed in accordance with the laws of the United States and the state of [STATE], without regard to conflict of law principles. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in [CITY, STATE], except where local data protection law mandates otherwise.
For residents of the EEA and UK, applicable data protection law (including GDPR and UK GDPR) governs the processing of personal data, and this Policy is interpreted consistently with such laws. In the event of any conflict between this Policy and applicable data protection law, applicable law shall prevail.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:
| Contact Method | Details |
|---|---|
| Company Name | Hydra Travels Inc. (Travelocompare.net) |
| Mailing Address | 8213 Almont, Plano, Texas 75024, United States |
| Phone Number | (877) 671-5992 |
| Email Address | support@travelocompare.net |
| ARC Accreditation No. | [___________] |
| Response Time | Within 30 business days for privacy requests |
We are committed to resolving privacy-related inquiries promptly and fairly. If you are not satisfied with our response, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction.