Post Ticketing Service

Travelocompare.net is an independent online travel agency operating under Hydra Travels Inc., a fully accredited travel agency holding ARC (Airlines Reporting Corporation) accreditation number 45572424. We are not an airline, nor are we affiliated with, authorized by, or acting as a representative of any airline or carrier. Our platform serves as an intermediary between passengers and airlines, offering booking, ticketing, and ancillary travel management services.

The Post Ticketing Service Fees outlined in this document apply to all service requests made after a flight ticket has been issued. These fees represent compensation for the professional, time-intensive effort required by our trained travel executives to coordinate with airlines, process requests, manage documentation, and communicate outcomes on your behalf. These fees are separate from, and in addition to, any fees or penalties levied directly by the airline.

By booking a ticket through Travelocompare.net, you acknowledge and agree to the service fee structure outlined below. All fees are quoted in U.S. Dollars (USD) and are charged on a per passenger, per ticket basis unless otherwise stated. Our fees are non-refundable once a service has been initiated or completed.

2. Why Post Ticketing Service Fees Apply

When passengers require assistance after their ticket has been issued, a significant amount of skilled labor, specialized knowledge, and coordination is involved. Our team of service executives works directly with airline systems, reservation departments, and operational teams to fulfill these requests. The following circumstances necessitate our post-ticketing services:

• Processing cancellation requests in compliance with airline fare rules and policies
• Requesting and tracking refunds or future travel credits from airlines
• Coordinating flight changes, including re-routing, date changes, and cabin upgrades
• Handling special circumstance waivers such as medical emergencies, bereavement, or visa denials
• Correcting passenger name errors or processing name change requests
• Resolving issues related to no-shows, duplicate bookings, or missed connections
• Facilitating travel for unaccompanied minors (UNMR) and other special service categories

Each of these tasks requires expertise in airline policy, GDS (Global Distribution System) operations, and fare rules interpretation. Our service fees reflect the cost of this professional assistance and are non-negotiable once services have been rendered.

3. Important Preliminary Notes

• All service fees are charged per passenger, per ticket, regardless of travel class or destination, unless a specific class-based rate applies.
• Our service fees are in addition to any fees, penalties, or fare differences charged by the airline. The total cost to the passenger will include both Travelocompare.net service fees and applicable airline-imposed charges.
• Our service fees are non-refundable. Once our executives initiate a request on your behalf, the service fee applies even if the airline denies the request.
• Special service fees (waivers) may be refunded only if the airline declines the request outright before any processing takes place.
• All refunds and future credits issued by airlines are subject to the individual airline's fare rules, policies, and processing timelines. Travelocompare.net does not control or guarantee the outcome of airline-side requests.
• Government-imposed taxes and fees originally collected at the time of booking may be refundable in certain circumstances, subject to airline and regulatory policy.
• Most economy class airline tickets are non-refundable. Our service executives can only process a refund or cancellation if the applicable fare rules permit it and you have not been classified as a no-show by the airline.
• All amounts quoted are in U.S. Dollars (USD).

Note: Travelocompare.net service fees are subject to change without prior notice. The fee schedule in effect at the time of your service request will apply.

4. Cancellation Service Fees

Cancellation requests must be submitted to our service team directly. The following fee schedule applies based on the timing of the request relative to the original booking date, the cabin class, and the type of resolution sought (future credit vs. monetary refund).

4.1 Cancellation Within 24 Hours of Booking

For cancellations requested within 24 hours of the original booking, the following service fees apply. Please note that the U.S. Department of Transportation (DOT) 24-hour rule may entitle passengers to a full refund of the base fare from the airline on certain ticket types; however, Travelocompare.net's service fee is non-refundable.

4.2 Cancellation Beyond 24 Hours of Booking - Future Credit

For cancellations requested more than 24 hours after booking where the passenger seeks a future airline credit (not a monetary refund), the following service fees apply:

4.3 Cancellation Beyond 24 Hours of Booking - Cash Refund

For cancellations beyond 24 hours from booking where the passenger seeks a monetary (cash) refund to the original form of payment, the following service fees apply. These requests involve more extensive processing and coordination with airline refund departments, which is reflected in the higher fee structure:

Note: Refund eligibility is entirely subject to the ticketed fare rules. Travelocompare.net cannot guarantee refund approval from the airline. If the airline denies the refund, our service fee remains applicable for the work performed.

5. Changes to Existing Tickets

Changes to existing tickets include modifications to travel dates, departure or arrival airports, routing, passenger details (where permitted), or cabin class. All change requests are subject to the applicable airline's fare rules, and fare difference charges may apply in addition to the service fees below.

Our service executives will assess the feasibility of any requested change, communicate the airline's applicable fees and fare differences, and execute the change upon your confirmation. The service fee is charged regardless of whether a fare difference applies.

The following conditions apply to all ticket change requests:

• Fare differences (if any) between the original ticket and the new itinerary are payable in addition to the service fee.
• Changes are subject to seat availability on the requested new flight.
• Some restricted fare tickets may not be changeable. Our executives will advise you of eligibility prior to processing.
• Changes requested within 10 days of the new travel date are treated as urgent requests and carry a higher service fee due to prioritized handling.
• Name corrections (up to 3 characters) may be handled under special services. Full name changes are subject to airline policy and may require ticket reissuance.

6. Special Services (Waiver Requests)

Special services involve requesting formal waivers from airlines for exceptional circumstances that may otherwise preclude a cancellation, refund, or change under standard fare rules. These are submitted as compassionate or extraordinary circumstance appeals and are entirely at the discretion of the airline.

Special service waiver requests may be submitted for the following qualifying reasons:

• Death / Bereavement - Death of the passenger or an immediate family member, subject to documentation.
• Medical Emergency - Serious medical condition or hospitalization of the passenger or an immediate family member, with supporting medical documentation.
• Duplicate Booking - Unintentional duplicate reservations for the same itinerary.
• Name Correction - Correction of a passenger's name on an issued ticket (within airline-permitted limits).
• Name Change - Full legal name change supported by documentation (subject to airline policy).
• No Show - Missed flight due to circumstances beyond the passenger's control (documentation required).
• Routing Change - Alterations to the original itinerary routing.
• Unaccompanied Minor (UNMR) - Special handling requests for minors traveling without an accompanying adult.
• Visa Issues - Denial or delay of a required travel visa, supported by official documentation from the issuing authority.

Note: Special service fees are refundable only if the airline formally denies the waiver request before any processing work has begun. If the waiver is partially processed or denied after submission, the service fee is non-refundable. Supporting documentation may be required for all waiver requests.

7. General Terms and Conditions

The following general terms govern all post-ticketing service fee transactions with Travelocompare.net:

• All service fees are non-refundable once a service request has been initiated, regardless of the outcome of the airline-side request.
• Travelocompare.net's service fees are charged over and above any fees, penalties, or fare differences imposed by the airline or other suppliers.
• Service fee amounts are per passenger, per ticket basis, and apply independently to each ticket in a booking.
• Government-imposed taxes and fees (including but not limited to U.S. federal taxes, security fees, and departure taxes) are collected at the time of booking and are subject to applicable laws and regulations. These amounts are not Travelocompare.net service fees.
• The amount posted to your credit or debit card statement will reflect the final amount displayed at checkout or quoted by our service executive.
• Travelocompare.net reserves the right to amend its service fee schedule at any time without prior notice. The fee schedule in effect on the date of the service request will apply.
• All airline refunds and future travel credits are subject to the issuing airline's policies, processing timelines, and fare rules. Travelocompare.net does not guarantee refund amounts, timelines, or approvals.
• In cases where the airline initiates a schedule change, cancellation, or irregular operation, different policies may apply. Please contact us for assistance.
• Passengers must not contact the airline directly after requesting a service through Travelocompare.net, as parallel contacts may cause complications in processing.

8. Refund Processing Timeline

Once a refund request has been approved by the airline and processed by Travelocompare.net, the following approximate timelines may apply:

Note: Processing timelines are estimates and depend on the airline's internal processes. Travelocompare.net is not liable for delays caused by airlines or financial institutions.

9. How to Request Post-Ticketing Services

To initiate a post-ticketing service request, please follow the steps below:

• Step 1: Gather your booking confirmation number, ticket number(s), and passenger details.
• Step 2: Contact Travelocompare.net via phone or email using the contact details provided below.
• Step 3: Our service executive will review your request, verify eligibility under the applicable fare rules, and inform you of the total cost (service fee + any airline-imposed fees).
• Step 4: Upon your confirmation and authorization of charges, our team will initiate the request with the airline.
• Step 5: You will receive updates on the status of your request. Processing times vary based on the airline and the complexity of the request.

For urgent requests (e.g., within 24 hours of departure or involving a medical emergency), please call us directly. Email requests may not be processed in time for same-day or next-day travel.

10. Contact Information

11. Disclaimer

Travelocompare.net, operating under Hydra Travels Inc., is an independent travel agency and is not affiliated with, authorized by, or acting on behalf of any airline. All airline names, logos, and trademarks referenced in communications or on our website are the property of their respective owners and are used for identification purposes only.

This fee schedule is provided for informational purposes and does not constitute a binding contract between Travelocompare.net and the customer with respect to any specific request outcome. Outcomes of airline-side requests (refunds, credits, waivers, changes) are subject entirely to the respective airline's discretion and fare rules.

Travelocompare.net shall not be held liable for any indirect, incidental, or consequential damages arising from the denial, delay, or partial fulfillment of any post-ticketing service request. Our liability is limited to the service fee charged for the specific transaction in question.

By engaging our post-ticketing services, you confirm that you have read, understood, and agreed to the terms set out in this document.